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FAQ

Common FAQs

Common FAQs

Common questions and answers for all merchants and partners

Signing up your business

How do I sign up?

Your Yoello platform

How do I report an issue or submit a feature request?

How can I embed my Yoello URL into my website?

Why is my venue showing as closed?

How do customers access my Yoello platform?

Why can’t customers place orders towards the end of the day?

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Venue & account settings

Why can’t I access any tabs on the merchant dashboard?

How do I change the email used for my login/ add a login?

I’ve forgotten my merchant dashboard password

What is the service charge?

Managing Orders

Where can I get more till roll for the Yoello POS?

Why is my customer seeing error messages at checkout?

How do I use the Yoello POS terminal?

What does a rejected order look like for a customer?

Payments

Do you charge transaction fees?

When will I receive payouts from Yoello?

I accidentally selected the wrong information when setting up my payments

Epos Now FAQ's

Epos Now: some of my items aren't showing on my order tickets

Epos Now: why are food items appearing under 'drink' on the Yoello platform or vice versa?

Epos Now: Yoello orders are not coming through to the Epos till

How do I uninstall Epos Now Order and Pay?

Epos Now: my dockets / tickets aren't printing

Watch our Epos Now Order and Pay set up video

How do I accept orders on my Epos Now till?

Checkbox for 'sell on web' is not displaying on my Epos Now back office

The delivery/service charge is not showing on our till but is visible on our order reports from Yoello

Epos Now: How do I decline/void an order?

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Making deals on your platform

How can I build a deal on the dashboard?

Epos Now: How to build a deal for your Yoello platform on Epos Now back office

Square FAQ's

Square: why isn't the discount showing for my customer?

How do I set up using Square?