FAQ
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Common FAQs
Merchant Dashboard
Getting started
Merchant & venue details
Payments
Managing your products and menus
Managing your settings
Sales taxes
QR code and URL
Managing Orders
Reporting
Epos Now menu management
Square
Discounts
Common FAQs
Customer FAQs
Signing up your business
Your Yoello platform
Venue & account settings
Managing Orders
Managing my menu & items
Payments
Epos Now FAQ's
Making deals on your platform
Square FAQ's
Ways to boost your revenue with Yoello
Yoello Quick Tips
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FAQ
Common FAQs
Merchant Dashboard
Getting started
Merchant & venue details
Payments
Managing your products and menus
Managing your settings
Sales taxes
QR code and URL
Managing Orders
Reporting
Epos Now menu management
Square
Discounts
Common FAQs
Customer FAQs
Signing up your business
Your Yoello platform
Venue & account settings
Managing Orders
Managing my menu & items
Payments
Epos Now FAQ's
Making deals on your platform
Square FAQ's
Ways to boost your revenue with Yoello
Yoello Quick Tips
Common FAQs
Common questions and answers for all merchants and partners
Customer FAQs
How do I access my Order History?
Signing up your business
How do I sign up?
Your Yoello platform
How do I report an issue or submit a feature request?
How can I embed my Yoello URL into my website?
Why is my venue showing as closed?
How do customers access my Yoello platform?
Why can’t customers place orders towards the end of the day?
See more
Venue & account settings
Why can’t I access any tabs on the merchant dashboard?
How do I change the email used for my login/ add a login?
I’ve forgotten my merchant dashboard password
What is the service charge?
Managing Orders
Where can I get more till roll for the Yoello POS?
Why is my customer seeing error messages at checkout?
How do I use the Yoello POS terminal?
What does a rejected order look like for a customer?
Managing my menu & items
How do I set separate takeaway pricing for my menu?
My menu isn’t showing up on my Yoello platform
Epos Now: Why are some areas ‘greyed out’ on my dashboard?
Payments
Do you charge transaction fees?
When will I receive payouts from Yoello?
I accidentally selected the wrong information when setting up my payments
Epos Now FAQ's
Epos Now: some of my items aren't showing on my order tickets / my tickets won't print when I have order utility (split printing capability) set up
Epos Now: how do I set up split/automatic printing for Yoello orders?
Epos Now: why are food items appearing under 'drink' on the Yoello platform or vice versa?
Epos Now: Yoello orders are not coming through to the Epos till
How do I uninstall Epos Now Order and Pay?
Watch our Epos Now Order and Pay set up video
How do I accept orders on my Epos Now till?
Checkbox for 'sell on web' is not displaying on my Epos Now back office
The delivery/service charge is not showing on our till but is visible on our order reports from Yoello
Epos Now: How do I decline/void an order?
See more
Making deals on your platform
Epos Now: How to build a deal for your Yoello platform on Epos Now back office
How can I build a deal on the dashboard?
Square FAQ's
Square: why isn't the discount showing for my customer?
How do I set up using Square?
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