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FAQ

Merchant Dashboard

Merchant Dashboard

How to navigate the merchant dashboard to manage your Order and Pay platform.

Getting started

How do I get set up and when can I go live?

Watch our Epos Now merchant dashboard set up video

Epos Now: I haven't received my welcome email

Merchant & venue details

Updating your merchant and venue details

Payments

Setting up your payments and getting paid

Managing your products and menus

How do I delete an item from the dashboard?

How do I create and manage menu subcategories?

Creating, managing and reordering menu items

Creating and managing extra items and extra groups

Customise menu item preferences

See more

Managing your settings

Setting your trading times

Manage your venue settings

Updating your order settings

Setting up venue / table areas

Updating your logo and profile image

Add external link buttons to your profile

See more

QR code and URL

Setting up your venue URL & QR code

Managing Orders

How do I manage orders via the dashboard?

How do I find details of finished and historic orders?

Reporting

What reports are available to me in the dashboard?