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FAQ

Merchant Dashboard

Merchant Dashboard

How to navigate the merchant dashboard to manage your Order and Pay platform.

Getting started

How do I get set up and when can I go live?

Watch our Epos Now merchant dashboard set up video

Epos Now: I haven't received my welcome email

How do I sign up using Square?

Merchant & venue details

Updating your merchant and venue details

Payments

Setting up your payments and getting paid

Managing your products and menus

How do I enable Timed Menus?

How do I set up a menu?

How do I delete an item from the dashboard?

How do I create and manage menu subcategories?

Creating, managing and reordering menu items

Creating, managing extra items and extra groups

Customise menu item preferences

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Managing your settings

How do I manage tips/gratuity settings?

Can I have some menu items available for table service but others available only for collection or delivery?

Setting your trading times

Manage your venue settings

Updating your order settings

Setting up venue / table areas

Updating your logo and profile image

Add external link buttons to your profile

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Sales taxes

EPOS Now: How do I set up my taxes on the dashboard?

How do I set up my taxes on the dashboard?

QR code and URL

Setting up your venue URL & QR code

Managing Orders

How do I manage orders via the dashboard?

How do I find details of finished and historic orders?

Reporting

What reports are available to me in the dashboard?

Square

Syncing your Square menu to your merchant dashboard

Discounts

How can I set up a discount code?

Epos Now: How to set up Discount codes on the Order and Pay dashboard