How do I find details of finished and historic orders?

Head to the 'Order History' tab of your merchant dashboard

When here, you can see all your orders and their existing status.

Placed orders have been made and not yet accepted by you.
Accepted orders have been accepted and are sitting in your 'Open' tab
Finished orders are finished
Rejected orders mean that a customers bank has rejected the transaction and the customer has not yet paid
Refunded orders and void orders have been refunded to the customer
Partial Refund orders mean that an item/s has been refunded from the order.

Order Status

You can search at the top for an order, using the Order ID, table number, email address or contact number of the customer.

Please Note: If searching by Contact Number ensure you include the country code for the phone number (e.g. +44 for UK numbers)

order history 2-1

You can also filter the order history page by dine-in, home delivery, collection, and venue table area!

order history 3

Once you've found your order, click on it to view the details and from here you can also void historic orders:

order status finished

If you need help with any of your Order & Pay setup, please contact the Epos Now Support team.

Contact Number: 0800 2 945 945
Submit a support query: Submit a Support Request