Yoello Support Centre

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Yoello Support Centre

Order & Pay - Common FAQs

Order & Pay - Common FAQs

Common questions and answers for all merchants and partners

Customer FAQs

How do I access my Order History?

Data Deletion Requests

Customer Orders & Refunds

Your Yoello platform

Why is my venue showing as closed?

How do customers access my Yoello platform?

Why can’t customers place orders towards the end of the day?

Venue & account settings

Why can’t I access any tabs on the merchant dashboard?

How do I change the email used for my login/add a login?

I’ve forgotten my merchant dashboard password

How can I set up a Service Fee?

Managing Orders

Why is my customer seeing error messages at checkout?

What does a rejected order look like for a customer?

Payments

Do you charge transaction fees?

When will I receive payouts from Yoello?

I've accidently entered incorrect information while setting up my payments.

Epos Now FAQ's

Epos Now: how do I set up split/automatic printing for Yoello orders?

Epos Now: Yoello orders are not coming through to the Epos till

Epos Now: why are food items appearing under 'drink' on the Yoello platform or vice versa?

Epos Now: some of my items aren't showing on my order tickets / my tickets won't print when I have order utility (split printing capability) set up

How do I uninstall Epos Now Order & Pay?

Watch our Epos Now Order and Pay set up video

The delivery/service charge is not showing on our till but is visible on our order reports from Yoello

Epos Now: How do I decline/void an order?

Epos Now: Why are my orders not showing on my end-of-day till closure?

KDS (Kitchen Display System) & Printing Troubleshooting

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