Yoello Support Centre

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Yoello Support Centre

Order & Pay - Common FAQs

Order & Pay - Common FAQs

Common questions and answers for all merchants and partners

Customer FAQs

How do I access my Order History?

Your Yoello platform

How do I report an issue or submit a feature request?

Why is my venue showing as closed?

How do customers access my Yoello platform?

Why can’t customers place orders towards the end of the day?

Venue & account settings

Why can’t I access any tabs on the merchant dashboard?

How do I change the email used for my login/add a login?

I’ve forgotten my merchant dashboard password

How can I set up a Service Fee?

Managing Orders

How do I enable the Quick Pickup feature?

Where can I get more till roll for the Yoello POS?

Why is my customer seeing error messages at checkout?

How do I use the Yoello POS terminal?

What does a rejected order look like for a customer?

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Payments

Do you charge transaction fees?

When will I receive payouts from Yoello?

I've accidently entered incorrect information while setting up my payments.

Epos Now FAQ's

Epos Now: how do I set up split/automatic printing for Yoello orders?

How do I uninstall Epos Now Order & Pay?

Epos Now: some of my items aren't showing on my order tickets / my tickets won't print when I have order utility (split printing capability) set up

Epos Now: why are food items appearing under 'drink' on the Yoello platform or vice versa?

Epos Now: Yoello orders are not coming through to the Epos till

Watch our Epos Now Order and Pay set up video

Checkbox for 'sell on web' is not displaying on my Epos Now back office

The delivery/service charge is not showing on our till but is visible on our order reports from Yoello

Epos Now: How do I decline/void an order?

Epos Now: Why are my orders not showing on my end-of-day till closure?

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