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      1. Yoello Support Centre
      2. Order & Pay - Common FAQs
      3. Your Yoello platform

      Why is my venue showing as closed?

      First, check that your venue is 'enabled' by going to 'venue settings' and making sure 'venue visibility' is toggled 'on'

      Venue Settings

      Then head to 'trading times' and make sure you’ve added in your correct open times for each day.

      Trading Times v2

      To enable Pre-ordering, please go to Settings > Order Settings > General > Scroll down to Pre-order Settings > Click enable > Click "Update Pre-Order Settings"

      Pre-order settings

      Pre-ordering allows for you to place orders for collection ahead of the opening time.

      Please Note: When setting up pre-ordering you're unable to do it for days in advance. However, you can set up pre-ordering for same day ordering.

      Contact Us

      If you need help with any of your Order & Pay setup, please contact the Epos Now Support team.

      Contact Number: 0800 2 945 945
      Submit a support query: Submit a Support Request