Why is my venue showing as closed?

First, check that your venue is 'enabled' by going to 'venue settings' and making sure 'venue visibility' is toggled 'on'

Venue Settings

Then head to 'trading times' and make sure you’ve added in your correct open times for each day.

Trading Times v2

To enable Pre-ordering, please go to Settings > Order Settings > General > Scroll down to Pre-order Settings > Click enable > Click "Update Pre-Order Settings"

Pre-order settings

Pre-ordering allows for you to place orders for collection ahead of the opening time.

Please Note: When setting up pre-ordering you're unable to do it for days in advance. However, you can set up pre-ordering for same day ordering.

If you require any further support, please contact us on support@yoello.com, submit your query on this support contact form, or on the below phone number.

GBR/IRL: +44 330 818 0264
USA/CAN: +1 (202) 773-4065
AUS/NZL: +61 (02) 6169 1532