KDS (Kitchen Display System) & Printing Troubleshooting

This article will discuss common scenarios associated with KDS, including whom to contact and how to resolve them.

If you are having problems with your Kitchen Display System, you should contact the Epos Now Support Team. Some common issues are outlined below:

- Duplicate Transactions on KDS

- KDS Displaying numerous order types

- KDS won't connect to the internet (Delayed Orders).

For any issues regarding Printing, KDS, or any issues with your Epos Now hardware, you will need to contact Epos Now, not Yoello.

Printing and Kitchen Display System (KDS) Support

Please be informed that Yoello does not oversee or provide support for printing or Kitchen Display System (KDS) functionalities. Should you experience any printing challenges, including those seemingly unique to Yoello's Order & Pay transactions—even when services like Just Eat and Uber Eats function seamlessly—it's important to recognize that such issues are beyond Yoello's support domain. Yoello-specific troubleshooting resources for these technical matters are not available.

In situations where printing or KDS troubles arise specifically during Yoello transactions, it's essential to understand that the resolution of these issues does not fall within Yoello's capabilities, even if the problems appear exclusive to Yoello.

For resolution of any such concerns, Epos Now is your primary source of support, irrespective of the issue appearing to be specific to Yoello. Epos Now possesses the required expertise and resources to address and resolve a wide array of technical challenges, ensuring that your operations remain uninterrupted and efficient across all platforms.

Contact Us

If you need help with any of your Order & Pay setup, please contact the Epos Now Support team.

Contact Number: 0800 2 945 945
Submit a support query: Submit a Support Request