How do I manage tips/gratuity settings?

Enabling/adjusting Tipping Settings on Yoello

To enable or adjust your Tipping Options, firstly log in to your Merchant Dashboard

Once logged in, go to Settings > Order Settings > General, and then scroll down to 'Tipping Options'.

You will then be met with the screen seen in the image below where you can enable/disable tipping.

Screenshot 2022-07-06 133839

If tipping is enabled, you will be able to select and adjust up to 4 different Tipping Options. The available tipping options will be:

  • Round-Up 
  • Customers Can Enter a Custom Value
  • Custom Percentage of the total Bill (You can set this to any % you'd like)

Screenshot 2022-07-06 123406


Default Tipping Option

Yoello allows merchants to set a tipping option as a default which will be pre-selected for customers upon checkout. As seen in the example below, once a customer goes to checkout, the default tip will be automatically applied.

Screenshot 2022-07-06 132834

 

Customers who do not want to leave the default tip can still select from one of the other tipping options merchants have enabled. Or clear it entirely.

 

To enable a Tipping Option as default, simply scroll down to 'Default Option', and then set one of your Tipping Options as default (see image below). 

Screenshot 2022-07-06 133754

Default Tipping allows for Increased Tips/Gratuity for your Staff Members and fewer Total Clicks for your Customers. 

 

If you're looking to allocate gratuities among your team members, the Yoello dashboard offers comprehensive reports that allow you to review the total amount of tips collected over your specified period. Utilizing this data, you can accurately determine and distribute the earned gratuities among the staff.

 

If you require any further support with Tipping/Gratuity settings, please contact us on support@yoello.com, submit your query on this support contact form, or on the below phone number.