Managing Orders
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      3. Managing Orders

      How to perform refunds

      Performing a refund allows for the customer to receive money back on their order. This can either be a full refund or a partial refund for a singular items.

      Please Note: The ability to offer a partial refund is now available

      ⚠️ Please Note: Full refunds can be performed on any POS integration. However, Partial Refunds are only available to Yoello Direct Merchants currently.

      FAQ Contents

      Performing Refunds via the POS Terminals

      Performing Refunds via the Merchant Dashboard

       

      How to perform a Full Refund via POS

      1. Access Order History via your POS Terminal.
      2.  Click on the relevant order.
      3. Click Issue Refund and choose "Refund Entire Order"
      4. Click "Confirm Refund Type" and click continue.

      Refund Gif

      Please Note: To perform a refund via Open Banking, you will need to perform a bank transfer with the customer as the funds go directly between bank accounts.

      Please Note: Performing a refund will refund the entire order instead of select items.

       

       

      How to perform a Partial Refund via POS

      1. Access Order History via your POS Terminal.
      2.  Click on the relevant order.
      3. Click Issue Refund and choose "Refund Specific Items"
      4. Tick the items you would like to refund from the order.
      5. Tick the reason behind the partial refund.
      6. Click "Issue Refund" and click continue.

      POS Gif

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      How to perform a Full Refund via the Merchant Dashboard

      1. Access Order History via your Merchant Dashboard.
      2.  Click on the relevant order.
      3. Click Issue Refund and choose "Refund Entire Order"
      4. Click "Confirm Refund Type" and click continue.
        HubSpot Video

       

      How to perform a Partial Refund via the Merchant Dashboard

      1. Access Order History via your Merchant Dashboard.
      2.  Click on the relevant order.
      3. Click Issue Refund and choose "Refund Specific Items"
      4. Tick the items you would like to refund from the order.
      5. Tick the reason behind the partial refund.
      6. Click "Issue Refund" and click continue.

       

      HubSpot Video

       

      Please Note: When performing a Partial Refund you can refund multiple items simultaneously, saving you having to go through the entire process multiple times. 

      Please Note: Partial refunds cannot be done with Open Banking (Bank Transfer) payments. You can only perform a full refund status change (you must perform the refund via your bank account.

      If you require any further support with Open Banking, please contact us on support@yoello.com or on the below relevant phone number.

      GBR/IRL:  +44 330 818 0264